As 2020 has changed everything in our lives. Whether it’s shopping trends, Experimental Technology, or any business field. 2020 has taught us a new way of living which is far better than in previous years.
The covid-19 pandemic has totally changed the way of living around the globe. People have also changed their behavior towards everything. So, the retailers have to come up with a new idea for success in their field.
This year was all about online shopping due to covid-19 pandemic. According to a study, 41% of the people who were buying online clothes generally shop from stores.
This also gives a plus point that no third party is involved in online purchasing. The customer just has to buy through opening an app on their mobile phones which is much easier than offline shopping. Customers also get coupons and offer in online shopping.
CREATIVE BRANDS ON AMAZON
Amazon always comes up with new ideas in every field. According to research, In 2020 amazon has the highest net revenue yet which is 88.91 billion U.S dollars which is such a huge success.
For brands in Amazon, building a brand could be difficult. But if the brand is strong and can connect with customers easily can make a big difference in this field. Amazon has also introduced more tolls for brands to build uniqueness in their products.
SAME DAY DELIVERY
If the product is really urgent to a customer then same-day delivery can be a great option. It seems like customer services are getting faster. With the rise of amazon prime, customers can get the same day or the next day delivery.
A report says 88% of the consumer want to get their product on the same day. But in 2018, customers are not ready to pay for same-day delivery when even 51% of the retailers offered same-day delivery. would really like to see the norms in 2021.
USAGE OF CHATBOT
Due to the pandemic in 2020, the retailer has had to severely reduce face to face Interactions. To meet customers wherever they are company has launched chatbots and personal assistance. It helps consumers to clear their doubts whenever they want.
The chatbots were already used before the pandemic but were used less. In fact, chatbots have been saved these industries over $11 billion by the year 2023. Due to the social distancing retailers will adopt this method more than in previous years.
SUCCESSFUL RETAILERS HAVE EXPERIENCE
The brand which is already famous gets a plus point and did not have to work much when they are retailing online. But the retailers who are new to the online business have to work on their products more than the already succeded brands.
For companies maintaining physical locations, it is okay to distinguish themselves from online retailers by providing a unique in-store experience. Through reality in the normal store will sell less and they have the ability to strengthen customers more.